Privacy Policy

Last updated: October 16, 2026

Chat Japan K.K. (“we,” “us,” or “our”) provides property search, purchase support, viewing support, home care, and related concierge services for buyers and owners of property in Japan. This Privacy Policy explains what information we collect through this website and our services, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, such as when you book a call, send us a message, or request our free guide. This may include:

• Your name and email address
• Property listings, links, or details you share with us
• Preferred viewing dates and other scheduling information
• The content of any inquiry or message you send us

We may also automatically collect limited technical information when you browse this website, such as your browser type, device type, and general usage data (for example, which pages you visit).

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Coordinate property viewings, purchase support, and home care on your behalf
• Send you the resources you request, such as our Chat Japan Property Guide 2026
• Improve this website and the clarity of our services
• Meet legal, contractual, and regulatory obligations related to property transactions in Japan

Cookies and Similar Technologies

This website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can set your browser to refuse cookies or alert you when cookies are being sent; some parts of the site may not function properly without them.

Third-Party Disclosure

We do not sell your personal information. We may share information with trusted third parties only where necessary to provide our services (for example, with contractors, property managers, government offices, or legal and translation partners involved in a specific purchase, viewing, or home care request), and only to the extent needed to complete that request. We may also disclose information if required to do so by law.

Data Retention & Security

We retain your information for as long as needed to provide our services and to satisfy legal, accounting, or reporting obligations. We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to or restrict certain uses of it. To make a request, please contact us using the details below.

Children’s Privacy

Our services are intended for adults seeking to buy, own, or manage property in Japan. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Chat Japan K.K.
2F Hamamatsucho Daiya Building, 2-15 Hamamatsucho, Minato-ku, Tokyo 105-0013
contact@chatjapan.world
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